Return Policy

Our commitment to your satisfaction with our online art courses.

Last Updated:

Our Satisfaction Commitment

At Lyxtherovelmorin, we are committed to providing high-quality online art education that helps adults develop their creative skills. We understand that choosing the right course is an important decision, and we want you to feel confident in your purchase. This Return Policy outlines our refund and return procedures to ensure transparency and fairness for all our students.

We believe in the quality of our courses and instructors. However, we also recognize that sometimes a course may not be the right fit for everyone. That's why we offer a fair and reasonable return policy to address such situations.

Eligibility for Refunds

We offer refunds for our online courses under the following conditions:

Full Refund Eligibility

You may be eligible for a full refund if:

  • You request a refund within 14 days of your purchase date
  • You have not completed more than 25% of the course content
  • You have not downloaded course materials designated as non-refundable
  • Your account has not been flagged for previous refund abuse

Partial Refund Eligibility

You may be eligible for a partial refund if:

  • You request a refund between 15-30 days of your purchase date
  • You have completed between 25-50% of the course content
  • Technical issues have significantly impacted your ability to access the course

No Refund Situations

Refunds are generally not available in the following situations:

  • Requests made more than 30 days after purchase
  • Completion of more than 50% of the course content
  • Courses purchased at a significant promotional discount
  • Bundle purchases where individual courses have been substantially accessed
  • Repeated refund requests for the same or similar courses

How to Request a Refund

To request a refund, please follow these steps:

  • Step 1: Contact our support team through the contact form on our website or via email
  • Step 2: Include your full name, email address associated with your account, and order number
  • Step 3: Provide a brief explanation of why you are requesting a refund
  • Step 4: Wait for our team to review your request (typically within 3-5 business days)
  • Step 5: You will receive an email notification regarding the status of your refund

Refund Processing

Once your refund request is approved:

  • Refunds will be processed within 7-10 business days
  • The refund will be credited to the original payment method used for the purchase
  • Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account
  • You will receive email confirmation when the refund has been processed

Course Access After Refund

Upon approval of your refund:

  • Your access to the course will be revoked immediately
  • Any certificates or credentials earned from the course will be invalidated
  • Downloaded materials should be deleted from your devices
  • You may re-purchase the course at a later date if you choose

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from accessing course content:

  • Please contact our support team first to resolve the issue
  • We will work with you to troubleshoot and restore access
  • If issues cannot be resolved within a reasonable timeframe, you may be eligible for a full refund regardless of time elapsed
  • We may offer course credit or an extended access period as an alternative

Course Content Changes

While we strive to maintain consistent course content:

  • We may update courses to improve quality or add new material
  • If significant content is removed that was advertised at time of purchase, you may request a refund
  • Minor updates and improvements do not constitute grounds for refund

Promotional Purchases

For courses purchased during promotional periods:

  • Courses purchased at discounts greater than 50% may have limited refund eligibility
  • Free courses or courses received as gifts are not eligible for refunds
  • Bundle purchases are evaluated on a case-by-case basis

Course Credits and Exchanges

As an alternative to refunds, we may offer:

  • Course Credit: A credit equal to your purchase price that can be applied to any other course
  • Course Exchange: The ability to switch to a different course of equal or lesser value
  • Extended Access: Additional time to complete the course if time constraints were an issue

Course credits are valid for 12 months from the date of issue and cannot be combined with other promotions.

Subscription Services

If you have subscribed to any of our membership or subscription services:

  • You may cancel your subscription at any time before the next billing cycle
  • Refunds for the current billing period are available within 7 days of the charge
  • Upon cancellation, you will retain access until the end of your paid period
  • Partial month refunds are not typically provided for subscription services

Dispute Resolution

If you disagree with our decision regarding your refund request:

  • You may request a review by contacting our customer service team
  • Please provide any additional information that may support your case
  • A senior team member will review your request within 5 business days
  • Their decision will be final and communicated to you in writing

Preventing Abuse

To maintain the fairness of our refund policy for all students:

  • We monitor refund patterns and may limit eligibility for users with repeated requests
  • Suspected abuse may result in account restrictions or termination
  • We reserve the right to deny refund requests that appear to be made in bad faith

Contact Information

For questions about this Return Policy or to submit a refund request, please contact us:

  • Address: 13000 SD-244, Keystone, SD 57751
  • Phone: +1 605-574-2523
  • Email: touch@lyxtherovelmorin.world

Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. We aim to respond to all inquiries within 24-48 hours during business days.

Policy Updates

We may update this Return Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. The policy in effect at the time of your purchase will apply to that transaction.